How Kobode Helps Reduce Strata Management Costs While Improving Service

For many Owners Corporations, strata management fees are viewed as a fixed cost. However, the reality is that a significant portion of the total annual spend can be driven by additional administrative requests, enquiries, document retrieval, approvals, and other ad hoc services.

These costs often fall under what are commonly referred to as Schedule B fees.

While every strata management agreement is different, Schedule A fees typically cover the agreed core management services, while Schedule B fees cover additional services outside the standard scope. As schemes become busier and owners become more engaged, these additional charges can quickly accumulate.

The Hidden Cost of Information Requests

Think about the volume of enquiries a typical strata manager receives every week:

• Can I renovate my bathroom?

• What are the building's pet rules?

• Can I install EV charging?

• Where can I find the latest AGM minutes?

• What insurance does the Owners Corporation hold?

• Can my visitor park overnight?

• Who is responsible for repairing a leaking pipe?

Most of these are perfectly reasonable questions. The problem is that answering them requires time.

A strata manager may need to search through governing documents, meeting minutes, records, maintenance history, compliance reports, or correspondence before responding. When multiplied across hundreds of lots and multiple buildings, these requests create a significant administrative burden.

The Industry Challenge

Strata managers are highly skilled professionals.

Their expertise is best applied to:

• Complex compliance issues

• Insurance claims

• Contractor and vendor management

• Dispute resolution

• Governance advice

• Major building projects

• Financial management

• Legislative requirements

Yet a substantial portion of their day can be consumed by routine information requests that don't require specialist knowledge, only access to the right information.

This creates challenges for everyone involved:

Owners and Residents

• Slower response times

• Frustration waiting for answers

• Difficulty locating important documents

Owners Corporations

• Increased administrative costs

• Higher Schedule B expenditure

• Reduced operational efficiency

Strata Managers

• Growing workloads

• Repetitive administrative tasks

• Less time available for high-value activities

How Kobode Changes the Equation

Kobode was built to solve this problem.

By bringing together a building's governing documents, meeting minutes, compliance records, maintenance information, contracts, and operational data, Kobode creates a single source of truth for the community.

Instead of emailing or calling the strata manager, owners can simply ask a question in plain English.

For example:

"Can I install hardwood flooring?"

"What are the building's quiet hours?"

"Who maintains the sprinkler system?"

"How long can guests park for?"

Within seconds, Kobode can provide answers based on the building's own records and governing documents.

Reducing Schedule B Fees

When routine enquiries are handled through self-service access and AI-powered assistance, the number of requests reaching the strata manager can be dramatically reduced.

This means:

• Fewer billable administrative requests

• Lower Schedule B costs

• Reduced volume of repetitive enquiries

• Faster access to information for owners

For many schemes, this represents a significant opportunity to improve service while controlling costs.

Better Outcomes for Strata Managers

The benefits aren't limited to Owners Corporations.

By reducing the volume of routine enquiries, strata managers gain more time to focus on the work that truly requires their expertise and professional judgement.

Rather than spending hours locating documents or answering repetitive questions, they can focus on:

• Managing complex cases

• Supporting committees

• Delivering strategic advice

• Managing major projects

• Resolving disputes

• Improving client outcomes

The result is a more efficient operating model that benefits everyone.

A Win-Win for the Strata Industry

Technology should not replace strata managers. It should empower them.

Kobode helps owners find answers faster while enabling strata managers to focus on the complex, high-value work that makes the greatest impact.

Owners get better service. Owners Corporations reduce unnecessary costs. Strata managers spend more time doing what they do best.

That's a win-win for the entire strata community.