Hello? Is Anyone There? Communication Breakdowns in Strata

If you’ve ever owned a property in a strata building, you probably know the feeling - the email that disappears into the void, the repeated follow-up calls, the vague updates that leave you more confused than informed.

You just want to fix the broken intercom. Or get approval for your dog. Or find out where your levies are going. But instead, you end up chasing answers and feeling like your concerns are slipping through the cracks.

It's frustrating - and you're definitely not alone.

Why Communication Feels So Hard

Many people experience the same thing. Strata communication can often feel slow, confusing, or one-sided.

But here’s the thing: managing a strata property is really tough work. One manager can be responsible for dozens of buildings, each with different needs, owners, and personalities. They’re juggling maintenance, finances, committee decisions, legislation - you name it.

With so much going on, it’s not surprising that some emails get missed, or replies feel unclear. It’s not about anyone doing a bad job - it’s about a system that makes it hard to stay on top of it all.

The Ripple Effects

When communication breaks down, everyone feels it.

• A broken gate stays broken because no one’s sure what’s happening.

• Pet approvals bounce between manager and committee without a clear answer.

• Repairs are delayed because a follow-up slipped through the cracks.

These aren’t just minor inconveniences - they cause stress, frustration, and sometimes even damage trust in the community.

It Shouldn’t Be This Hard

Strata living is about shared spaces and shared responsibility, and that only works if everyone’s kept in the loop. When communication is slow or unclear, it can lead to delays, disputes, and disengagement. In the long run, that can even affect property values.

But it doesn’t have to be this way.

Supporting Strata Managers to Do What They Do Best

Strata managers aren’t miracle workers - but with the right support, they don’t have to be.

That’s where Kobode.ai comes in. It’s designed to take some of the pressure off by streamlining communication, automating updates, and giving owners visibility into what’s happening.

With Kobode.ai, strata managers can:

✅ Respond faster and more clearly

✅ Keep track of requests and updates in one place

✅ Give owners and committees more transparency

It means fewer misunderstandings, fewer delays - and a lot less frustration for everyone involved.

A Better Way Forward

At the end of the day, owners want to feel heard. Managers want to do a good job. Committees want to make informed decisions.

Good communication makes all of that possible.

So, if you’ve been feeling stuck in a loop of unanswered emails or unclear updates, it might be time to rethink how your building communicates. Whether that means new tools, better processes, or just opening up the conversation - it’s worth it.

Because better communication isn’t just nice to have in strata living. It’s the key to making it work.